Each piece of our jewelry is handcrafted and therefore delicate. Please use appropriate care to enjoy our jewelry for a long time. We believe that most of your questions will be answered below, but please email firstname.lastname@example.org or call 215-317-6531 if not!
MY IEJ JEWELRY ISN'T QUITE AS SHINY AS IT USED TO BE - HOW DO I CLEAN IT?
We offer free lifetime cleaning on all of our jewelry so please contact us and we'll give you more information on next steps.
MY JEWELRY TARNISHED RATHER QUICKLY, ANY TIPS?
If you live in an area with a lot of humidity, jewelry tends to tarnish faster in these conditions. When you’re not wearing your piece, be sure to store it in a bag or pouch to protect it from any moisture. Please also be sure to not store your jewelry in areas of your home that are susceptible to moisture, such as the bathroom
I LOVE MY NECKLACE, BUT THE CHAIN BROKE. CAN YOU FIX IT?
Yes! We are able to fix your necklace by replacing the chain. For a regular length necklace, it’s $45 to replace a gold chain, $35 to replace a silver chain, and $40 to replace and oxidized (black) chain. For long necklace, we charge an extra $15, depending on the metal. Note, these are prices for our necklaces in our regular 14k gold-fill collection. If you have a 14k solid gold chain, please contact us and we’ll get you a price quote to fix it.
I LOST ONE OF MY IEJ EARRINGS – CAN I PURCHASE JUST ONE EARRING REPLACEMENT?
Yes! We charge half the price of the cost of the entire pair. For example, if you pair is $248, we can make you an individual replacement for $124. Please note - our prices change regularly so this will be based on the current cost of the pair. If you bought the pair three years ago, note that the cost has probably gone up since the original purchase. Please contact us and we’ll send you more information on how to get a mate made for your earring.
MY OXIDIZED (BLACK) RINGS HAVE FADED – CAN YOU RE-OXIDIZE THEM?
Yes! We offer free lifetime re-oxidizing services for our rings. Please note, oxidation lasts longer on some people than it does for others. Contact us and we’ll get you more information on the next steps.
THE OXIDIZED (BLACK) COMPONENT OF MY NECKLACE, BRACELET OR EARRING HAS FADED – CAN YOU RE-OXIDIZE THEM?
Yes! We offer free re-oxidizing services for all our jewelry. Please note, if the re-oxidation requires that the necklace is completely disassembled, there will be a charge of $20 to re-oxidize the piece. Most of our jewelry can be re-oxidized without disassembly.
MY EAR WIRE BROKE, CAN YOU FIX IT?
Yes! We can replace it for a minimal charge. A single silver ear wire is $5, and a single gold ear wire is $10. Please contact us and we’ll send you more information on the next steps.
MY POST FELL OFF MY EARRING, CAN YOU FIX IT?
Yes! We can fix it, free of charge. Please contact us and we’ll send you more information on the next steps.
I LOST THE METAL BACKINGS TO MY EARRINGS – CAN I BUY A PAIR?
Yes! A pair of silver are $2 and a pair of gold (classic or rose) are $3. Please contact us and we’ll get you a pair as soon as possible.
I LOST THE PLASTIC BACKINGS TO MY EARRINGS – CAN I BUY A PAIR?
We will give you an extra pair of plastic backings, free of charge.
CAN I SWIM IN MY JEWELRY?
We recommend that you never wear your jewelry in chlorine or in the ocean.
CAN I SHOWER IN MY JEWELRY?
We do not recommend that you shower in your IEJ jewelry. However, if you do wear your jewelry in the shower, please be sure that your jewelry is completely dried afterwards to avoid tarnishing.
CAN I SLEEP IN MY JEWELRY?
We do not recommend that you sleep in your IEJ jewelry. However, if you find it comfortable to sleep in it, do so at your own discretion.